Frequently Asked Questions (FAQ’s)

Where can I find assembly and setup instructions?

MakerMade is fully invested in giving our customers the best possible experience. We’ve worked hard to develop comprehensive assembly instructions to make your setup experience a success! You can download our brand new full assembly guide by clicking here!


My motors aren’t responding to commands, and have failed the motor test. How can I get them going again?

This is almost always a connection issue. Here’s a list of troubleshooting steps that should get you up and running in no time!
  • Are there 2 lights shining on the back of the Arduino? One for power, one for USB connection?
  • Is the power cord is plugged into the correct input, adjacent to the USB port? (there are two identical inputs)
  • Are the power cord and USB cord touching? You may want to tape them to the back of the wasteboard in different directions to make sure they don’t touch
  • Are the motor cables plugged into their correct ports on the Arduino and firmly connected to the motors?
  • Is the power cord solid at every connection? Electrical tape at the connection point between the power supply and cord can help make sure that connection stays solid.
  • Is the blue light of the power supply brick itself on? (at the point where the cord plugs into the DC power supply)
  • Is there power to the outlet it’s plugged into? Is the surge protector turned on?
  • Is the USB port on your computer working? Some laptops have different ports for different uses, not all ports work the same. Try a different port.

What materials can I cut with my machine?

Your machine will be able to cut anything that can be cut with a hand router. The most popular materials are:

  • Hardwoods
  • Plywood
  • MDF
  • Laminate
  • Hard Plastics (acrylic, nylon, uPVC, hard PVC)
  • Soft Plastics (polycarbonate, polyethylene, soft PVC)

What is the maximum material thickness my machine can cut?

You will only be restricted by your bit size and router travel. The recommended Ridgid R22002 router has 1.5″ of travel. The machine will make multiple shallow passes to cut through thicker materials.

What else do I need to buy to assemble my kit?

While the kit comes with all of the electrical components, you do need to purchase a couple items to complete the machine. You will need a fixed base router with depth adjustment (we recommend the Ridgid R22002 for our US customers. International users have been successful with Bosch routers), 2 bricks, and the materials to build your frame. There are a few options available for frame designs. We’d recommend you check out for more details

What tools do I need to assemble my kit?

A screwdriver, saw, pliers, and a C clamp are the minimum requirements. Having access to power tools like a drill and power saw will definitely make the job much easier, but they aren’t required to assemble your kit.

What kind of power cord does my kit use?

The power adapter itself is capable of handling voltages from 100-240 volts and 50-60Hz. The only thing that will be different between the US kits and the international kits are the plug itself. US will get a US plug and all international orders will receive an EU plug. If your location does not use either of these, then you will need to provide your own computer cable. (parts layout page with pictures coming soon.

How do I control my machine?

The software used to control your machine is called Ground Control. It is an open source software and easily installed on Mac, Windows, and Linux computers. It will serve as your means to calibrate your machine as well as manage your cuts.


What file types do I need my designs to be in?

The machine itself uses G-Code which is a very popular file type among CNC users and hundreds of software applications. These application will accept varying design file types with .DXF and .SVG being the most popular. DXF files are commonly created using AutoCAD and SVG files can be created using design programs like Illustrator, Inkscape, and Gimp. Feel free to check out to get and idea of how to turn an SVG into G-Code for your machine.


Do you ship internationally?

Yes, we’ll ship your package anywhere that can accept deliveries. However, our international customers should be aware that we are not responsible for any import tax or duties owed to your country of origin.


What kind of bits should I use?

Bit selection will be based on the material you are cutting and the design you are applying to it. A great article on bit selection can be found here.


Do you have customer service?

You bet we do! We pride ourselves on being available to support our customers. You can reach out via the contact form on our site if time permits. If its a bit more pressing, you can always reach us via Facebook message on our Facebook page MakerMadeCNC.